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Privacy Policy

At Nueva Wealth, we are dedicated to safeguarding your privacy and securing your personal data. This policy explains how we gather, utilize, share, and protect your information when you engage with our trading platform and associated services. By accessing or using Nueva Wealth’s offerings, you agree to the data practices detailed in this policy.

We place a high value on the confidentiality and security of your data, implementing robust measures to ensure its protection. This policy outlines the principles governing our data-handling practices.

General Overview

This Privacy Policy describes the methods we use to collect, process, share, and secure your personal data when you interact with Nueva Wealth’s services. By providing your information or using our platform, you consent to the terms set forth in this policy.

Scope of This Policy

This policy applies to all personal information collected from users of Nueva Wealth’s trading platform, website visitors, and anyone engaging with our services. It covers how we acquire data, the reasons for its collection, and the measures we take to keep it safe.

Data We Collect

To enhance our services, personalize your experience, and meet legal requirements, Nueva Wealth collects various types of information, including:

  • Personal Details: Such as your full name, contact information, date of birth, and identification documents needed for account verification.
  • Transaction Details: Data related to your trading activities, account balances, and payment information.
  • Technical Information: Including IP addresses, device specifications, and browsing behavior on our platform.

How We Use Your Data

We process your personal information for legitimate business purposes, such as:

  • Service Delivery: To create accounts, process transactions, and offer customer support.
  • Customization: To personalize your platform experience and align our services with your preferences.
  • Security: To prevent fraud, block unauthorized access, and ensure the integrity of our platform.

Sharing Your Data

We may disclose your personal information to third parties in specific situations:

  • Service Partners: To support our operations, such as payment processing, technical assistance, or other service-related functions.
  • Legal Requirements: To comply with regulations, respond to legal requests, or protect our rights.
  • With Your Consent: When you explicitly authorize sharing or when permitted by law.

Data Retention

We retain your personal information only as long as needed to fulfill the purposes described in this policy, unless a longer period is required or permitted by law.

Your Data Rights

You have several rights concerning your personal information, including:

  • Access: Request details about the data we hold about you.
  • Correction: Ask for updates if your information is inaccurate or incomplete.
  • Deletion: Request the removal of your data under certain conditions.

Security Protections

We employ advanced technical and organizational safeguards to protect your data from unauthorized access, modification, disclosure, or destruction. These include encryption, restricted access protocols, and routine security reviews.

Policy Updates

We may revise this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Significant updates will be communicated via our platform or other appropriate channels.

Personal Information at Nueva Wealth

At Nueva Wealth, we prioritize the protection of your personal data and are fully committed to maintaining your privacy. This section outlines how we collect, use, share, and secure your information when you interact with our trading platform and services.

Collecting Personal Data

To deliver effective services and comply with regulations, we gather various types of personal information, such as:

  • Identity Details: Including your name, date of birth, and government-issued ID for verification.
  • Contact Details: Such as your email, phone number, and mailing address.
  • Financial Details: Like bank account or payment card information for transaction processing.

We collect this data directly from you during account setup, service usage, or website interactions. Additionally, we use cookies and similar tools to automatically gather information, improving user experience and service quality.

Using Personal Data

We use your information for purposes such as:

  • Service Operations: To establish and manage accounts, process transactions, and provide support.
  • Personalization: To customize content and services based on your preferences.
  • Communication: To send account updates, service notifications, and relevant promotions.

Sharing Personal Data

We may share your information with third parties in the following cases:

  • Service Providers: To enable services like payment processing, technical support, or customer care.
  • Legal Compliance: To meet legal obligations, respond to legal processes, or safeguard our interests.
  • With Permission: When you explicitly consent or when allowed by law.

Protecting Personal Data

We are committed to securing your information through measures like data encryption, secure storage, access controls, and regular security audits to prevent unauthorized access or disclosure.

Retaining Personal Data

We store your information only as long as necessary for the purposes outlined in this policy or as required by law. Once no longer needed, we securely delete or anonymize it.

Your Rights and Options

You have rights over your personal data, including:

  • Access: Obtain a copy of the information we hold about you.
  • Correction: Update or correct inaccurate or incomplete data.
  • Deletion: Request the removal of your data in specific circumstances.

Data Collection and Usage at Nueva Wealth

Nueva Wealth is committed to protecting your privacy and handling your data securely. This section details how we collect and use information to provide efficient services while adhering to regulatory standards.

Types of Information Collected

We gather various data to support platform functionality and enhance your experience:

  • Personal Data: Such as your name, contact details, date of birth, and ID documents for account verification.
  • Financial Data: Including bank account or payment card details for transaction processing.
  • Technical Data: Like IP addresses, device info, browser types, and usage patterns collected via cookies or similar tools.

Reasons for Data Collection

We collect data to:

  • Support Account Creation and Verification: Confirm your identity, set up accounts, and enable secure access.
  • Facilitate Trading: Process trades, manage portfolios, and execute transactions smoothly.
  • Offer Support: Address inquiries, resolve issues, and provide customer assistance.
  • Meet Legal Standards: Comply with regulations like Know Your Customer (KYC) and Anti-Money Laundering (AML).
  • Enhance Experience: Personalize content, ads, and features based on your preferences and trading activity.
  • Monitor Security: Detect and prevent fraud or security threats.
  • Improve Services: Analyze usage and feedback to enhance platform performance and functionality.

Legal Basis for Processing

Nueva Wealth processes and collects data based on several legal grounds:

  • Contractual Necessity: To meet our obligations under the agreement with you, such as delivering the trading services you’ve requested.
  • Regulatory Compliance: To adhere to legal requirements, including anti-money laundering regulations and other mandatory standards.
  • User Consent: Where applicable, we rely on your explicit consent, which you may withdraw at any time.

Data Sharing and Disclosure

We may share your data with third parties under specific circumstances:

  • Service Partners: To support operational needs, such as payment processing, IT support, or customer service.
  • Legal Obligations: To comply with regulations, respond to lawful requests, or safeguard our rights and interests.
  • Business Transfers: In cases of mergers, acquisitions, or asset sales, your data may be transferred as part of the transaction.

Data Retention

We retain your information only as long as necessary to achieve the purposes for which it was collected, including meeting legal, regulatory, or operational requirements. Once no longer needed, we securely delete or anonymize your data to prevent unauthorized access.

Your Rights

You have multiple rights regarding your personal information, including:

  • Access: Request a copy of the data we hold about you.
  • Correction: Ask for updates to inaccurate or incomplete information.
  • Deletion: Request the removal of your data under specific conditions.
  • Objection: Challenge the processing of your data when based on our legitimate interests.

Types of Data Collected

At Nueva Wealth, we gather various types of information to enhance your experience and deliver services effectively:

  • Personal Details: Such as your name, contact details, and identification documents needed for account verification.
  • Financial Data: Including payment information required for secure transaction processing.
  • Technical Information: Like IP addresses, device details, and usage patterns collected via cookies or similar tools to improve platform performance and security.

Our data collection practices align with applicable privacy regulations, ensuring transparency and user trust.

Refund Policy

Nueva Wealth is dedicated to ensuring client satisfaction with all transactions. Our refund policy outlines the conditions under which clients may request refunds for unused funds or incorrect transactions. Each request is evaluated individually, considering compliance with our trading terms, transaction legitimacy, and regulatory requirements.

Approved refunds will be processed using the original payment method or an alternative agreed-upon method. Clients can submit refund requests or seek assistance by contacting our support team.

Cookies Policy

This section outlines how Nueva Wealth uses cookies and similar technologies on our website and trading platform to improve functionality and provide tailored services.

What Are Cookies?

Cookies are small text files stored on your device (e.g., computer, phone, or tablet) when you visit a website. They enhance site functionality and provide insights to website operators. Cookies vary based on their purpose and function.

Types of Cookies We Use

  • Essential Cookies: Critical for basic website operations, enabling features like navigation, secure access, and session management.
  • Analytical Cookies: Collect anonymous data to analyze user behavior, track site traffic, and improve performance.
  • Functionality Cookies: Save your preferences, such as language or display settings, for a personalized experience.
  • Advertising Cookies: Deliver relevant ads, control ad frequency, and measure the effectiveness of marketing campaigns.

How We Use Cookies

  • Authentication: Verify your identity during login for a secure experience.
  • Session Management: Maintain active sessions as you navigate our site, eliminating repeated logins.
  • Preferences: Store your settings to customize the platform to your needs.
  • Security: Detect and prevent fraudulent or unauthorized activities.
  • Performance Tracking: Monitor site performance and user interactions to optimize functionality.

Third-Party Cookies

We may permit third-party providers, such as analytics or advertising services, to set cookies on our site. These cookies may track your online activity across websites to deliver personalized ads based on your interests.

Managing Cookies

You can control cookies through your browser settings, including accepting, rejecting, or deleting them. Note that disabling cookies may limit access to certain features, potentially affecting your experience on our platform.

Changes to This Policy

We may revise this Cookies Policy periodically to reflect updates in our practices or legal requirements. Significant changes will be communicated via our website or other channels. Continued use of our site after updates indicates acceptance of the revised policy.

Sharing Information with Affiliated Partners

Nueva Wealth may collaborate with affiliated partners to enhance service delivery and improve user experience. This includes sharing data to support efficient transaction processing, personalized offerings, and regulatory compliance.

Shared data is limited to what is necessary and protected by stringent confidentiality and security measures. We ensure compliance with applicable laws governing data sharing with affiliates.

Regulatory Disclosure

Nueva Wealth is committed to complying with the regulatory standards that govern financial services and trading platforms. In certain cases, we may be required to share your personal information to meet legal obligations, respond to regulatory authorities, or address legal proceedings. This could involve disclosing data to fulfill anti-money laundering (AML) requirements, tax reporting obligations, or other legal mandates.

We may also provide information in response to legitimate requests from government or law enforcement agencies to support investigations or prevent illegal activities. Nueva Wealth handles regulatory disclosures transparently, ensuring your data is managed in accordance with privacy laws to protect your rights. For inquiries about our disclosure practices, please reach out using the contact details in our Privacy Policy.

Opt-Out

Nueva Wealth respects your preferences regarding communications. If you prefer not to receive promotional emails, newsletters, or marketing materials, you can opt out at any time.

To opt out:

  • Email Communications: Use the “unsubscribe” link at the bottom of any marketing email and follow the provided instructions.
  • Account Settings: Log into your Nueva Wealth account and update your communication preferences in the settings or profile section.
  • Customer Support: Contact our support team using the details in our Privacy Policy to request removal from specific communications.

Opting out of marketing messages will not affect your receipt of essential transactional or administrative notifications related to your account or Nueva Wealth’s services. We are dedicated to honoring your preferences while complying with applicable regulations.

Use of Data

Nueva Wealth leverages collected data to enhance user experiences, streamline platform operations, and improve service delivery. We analyze this information to personalize your interactions, optimize platform functionality, and develop features tailored to your needs. Additionally, data is used for security purposes, including fraud prevention, risk management, and compliance with legal and regulatory standards. We may also aggregate and anonymize data for statistical and reporting purposes, ensuring individual privacy is protected.

Nueva Wealth is committed to safeguarding user privacy and managing data responsibly. We implement robust security measures and adhere to relevant data protection laws. You can manage how your data is used through accessible privacy settings. For more details on data handling, refer to our Privacy Policy or contact our support team.

Retention of Data

Nueva Wealth retains personal information only as long as necessary to fulfill the purposes outlined in our Privacy Policy, including meeting legal, regulatory, and operational requirements. We periodically review our retention policies to ensure data is not stored beyond what is needed and is securely deleted or anonymized when no longer required.

Transfer of Data

Nueva Wealth may transfer your personal information to affiliated entities or third-party service providers in other countries for processing or storage. These transfers comply with applicable data protection regulations and include stringent safeguards to ensure your data remains secure and private throughout the process.

Disclosure of Data

Nueva Wealth may share your personal information with regulatory bodies, law enforcement, or other third parties when required by law or in response to legal proceedings. Data may also be disclosed to protect our rights, investigate fraud, or respond to lawful requests. All disclosures are conducted with strict confidentiality and security measures to protect your privacy and comply with relevant laws.

Storage Duration

Nueva Wealth keeps personal information only for the duration needed to achieve the objectives outlined in our Privacy Policy or as mandated by law. We regularly evaluate data storage needs and take steps to securely delete or anonymize information when it is no longer necessary.

Service Providers

To deliver our services efficiently, Nueva Wealth collaborates with third-party providers for functions such as payment processing, customer support, and data analytics. These providers access personal data only to perform their designated tasks and are bound by contracts to ensure the confidentiality and security of the information they process.

Links to External Websites

Our website may include links to third-party sites or services not operated by Nueva Wealth. We are not responsible for the content, privacy practices, or security of these external sites. We recommend reviewing the privacy policies of any third-party websites you visit to understand their data-handling practices.

Updates to This Policy

Nueva Wealth may revise this Privacy Policy from time to time to reflect changes in our data management practices or to meet legal requirements. Significant updates will be communicated by posting the revised policy on our website or through other appropriate channels. Your continued use of our services after these updates indicates your acceptance of the revised policy.

Policy Amendments

Nueva Wealth reserves the right to modify its policies, including the Privacy Policy and Terms of Service, as necessary. These updates may align with evolving business practices, legal requirements, or technological advancements. Major changes will be shared with users via our website or other suitable methods.

By continuing to use our services after policy updates, you acknowledge acceptance of the revised terms. We encourage regular review of these policies to stay informed about data handling and your privacy rights. For questions about amendments, refer to the contact details in our Privacy Policy.

Amendment Process

Nueva Wealth follows a clear and structured process for updating policies, including the Privacy Policy and Terms of Service. Each revision is carefully assessed to ensure clarity, transparency, and compliance with applicable laws, maintaining user trust in our data practices.

Notification and Communication

When policies are updated, Nueva Wealth will inform users through announcements on our website and, where applicable, via email notifications. These communications will outline the changes and their effective date. We encourage users to review updates to understand how their data is managed and their privacy rights.

User Consent

By using Nueva Wealth’s services after policy updates take effect, you agree to the revised terms. If you disagree with the changes, you may discontinue using our services and close your account or contact us with any concerns. For questions about policy acceptance, refer to the contact details in our Privacy Policy.

Compliance and Legal Standards

All policy amendments are made in full compliance with relevant data protection laws and regulations. Nueva Wealth ensures that updates reflect fairness, transparency, and accountability in how we handle your data.

For inquiries about our amendment process or policies, please contact us using the details in our Privacy Policy.

Acceptance by the User

By engaging with Nueva Wealth’s services, you agree to the terms outlined in our Privacy Policy and Terms of Service. Your continued use of the platform signifies acceptance of these policies, including any updates. If you do not agree with any policy terms, we suggest discontinuing use of our services. We encourage regular review of our policies to stay informed about data collection, usage, and protection. For questions about policy acceptance, contact us using the details in our Privacy Policy. Nueva Wealth values your trust and is dedicated to protecting your privacy.

Contact Information

For questions or concerns about this Privacy Policy, please reach out to us at:

  • Email: 
  • Phone: