Frequently Asked Questions
Browse our FAQs by category to quickly find the information you need about trading, your account, platform tools, and more.
Getting Started
Nueva Wealth is a global trading platform that gives users access to markets like forex, crypto, stocks, indices, and commodities.
Click “Open Account” on the website, complete the registration form, and verify your identity to get started.
Yes, the Basic account starts with a minimum deposit of $250.
Yes, our demo account allows you to trade with virtual funds in a real-market environment.
Upload a valid government-issued ID and a proof of address (like a utility bill or bank statement).
Nueva Wealth accepts traders from many countries. You’ll see availability during the registration process.
Accounts & Verification
We offer Basic, Silver, Gold, Platinum, and VIP accounts tailored to different experience levels and budgets.
Yes, you can request an upgrade at any time by contacting our support team.
Yes, full verification is required to comply with international regulations and enable withdrawals.
We accept passports, national ID cards, driver’s licenses, and recent utility bills or bank statements.
Verification usually takes 24–48 hours after submitting valid documents.
Yes, but you must request additional accounts through support, and each must be fully verified.
Deposits & Withdrawals
Nueva Wealth supports credit/debit cards, bank transfers, and select e-wallets, depending on your region.
Deposits are generally free. Some accounts offer free withdrawals, while others may incur small fees.
Withdrawals are processed within 1–3 business days after approval.
No, full verification is required before any funds can be withdrawn.
We support multiple currencies including USD, EUR, GBP, and more, which are automatically converted if needed.
Limits may depend on your account type, method, and compliance checks. VIP accounts enjoy higher limits.
Platform & Tools
You can trade on desktop, tablet, or mobile via our web-based and downloadable platforms.
Yes, our mobile app is available for both iOS and Android with full trading functionality.
Yes, we offer expert market analyses, trading signals, and technical indicators across all accounts.
Some automated tools are supported on certain platforms. Please check with support for compatibility.
Nueva Wealth uses advanced encryption, secure servers, and two-step authentication to protect your account and data.
Yes, we provide platform walkthroughs, videos, and onboarding for all new users.
Trading Conditions
You can trade forex, crypto, stocks, commodities, and indices all in one platform.
Leverage ranges from 1:25 to 1:200 depending on your account type.
Most accounts have no commissions. Spreads and overnight swap fees may apply depending on your account.
Markets are generally open 24/5, with crypto available 24/7.
Yes, but expect higher volatility. Use caution and risk management tools when trading around major news.
Yes, you can set stop-loss and take-profit levels on any trade for better risk control.
Support & Assistance
You can reach us via live chat, email, or WhatsApp 24/5.
Our support team communicates in English and several other major languages depending on availability.
Use the “Forgot Password” link on the login page to reset it securely.
Our main support hours are Monday to Friday, but urgent account queries may be handled via WhatsApp.
Yes, Nueva Wealth support connects you with real representatives — no bots.
Yes, VIP clients receive direct access to personal account managers and priority support.